Refund Policy

1. Before processing starts

Contact us immediately if you purchased by mistake. If payment has completed but media processing has not begun, we will review whether the transaction can be cancelled or refunded. Starting a time-sensitive digital rendering service may limit cancellation rights where permitted by law.

2. Failed renders

When the processing system reports that a render could not be completed, the private job page normally provides one unused, single-use promotional code for another render at no additional charge. The code is intended to let you correct settings or resubmit the source without another payment.

A retry credit normally expires seven days after the failed job and has no cash value. If the retry also fails, the code is missing, or the service cannot reasonably deliver the purchased result, contact support for review and an appropriate remedy, which may include another retry or a refund.

3. When a refund may be approved

• you were charged more than once for the same intended order;
• payment completed but no upload or processing access was provided because of a service error;
• the service could not deliver a usable output after reasonable retry;
• the delivered service materially differs from the confirmed order because of our error;
• a refund or cancellation is required by applicable consumer law.

4. Normally non-refundable situations

Except where law requires otherwise, a successfully completed and delivered digital render is normally non-refundable when:

• the output matches the selected mode, duration, language, style, and dimensions;
• the customer changes their mind after processing has started or completed;
• the source contains poor audio, unclear speech, incorrect lyrics, incompatible media, or other quality limitations disclosed by the service;
• a social platform later rejects, crops, recompresses, restricts, or removes the output;
• the customer loses the private link, clears browser data, or does not download before the stated expiry;
• the customer lacks rights to the submitted content.

5. How to request review

Contact us within 14 days of the transaction or as soon as the issue becomes apparent. Include:

• the Paddle transaction or receipt reference;
• the private Sanfausone job link;
• a short explanation of the problem;
• screenshots or output details that help demonstrate the issue.

Never email a complete payment-card number or security code.

Request refund review

6. Refund processing

Paddle is the merchant of record for online payments. Approved refunds are processed through Paddle to the original payment method where possible. Bank and payment-network processing times vary. Taxes, currency conversion, and payment adjustments are handled according to Paddle’s buyer terms and applicable law.

7. Custom processing

Long-form, large-file, batch, or other managed orders may have project-specific cancellation, deposit, revision, and refund terms. Those written terms will be provided before payment and will control if they differ from this standard policy.